Coastal1 Credit Union is seeking to hire a Collections Support Processor. Our Collections Support Processor will be responsible for the performance of a variety of administrative tasks under the direction of the Collections Manager.

Responsibilities

• Process teller transactions such as payments, corrections, and reversals, including general ledger disbursements and credits as required daily.
• Charge off designated consumer loans on a monthly basis under the direction of Collections Manager.
• Assign charged-off accounts to collection agencies. Prepare new charge-off folders and files, organize these files for investigation.
• Monitor, document, and process recovery payments from members to collection agencies.
• Monitor, document and process, all RI Housing Hardest Hits Funds monies on a daily basis as needed basis.
• Ensure compliance with Coastal1's Bank Secrecy Act/Anti-Money Laundering Policy and related procedures, including identifying and reporting suspicious account activity to the Security Officer; completing required BSA-related training; and complying with any additional applicable BSA/AML requirements.
• Monitor and document incoming bankruptcy notices.
• Prepare all bankruptcy re-affirmation agreements, bankruptcy filings, and Form R as requested by PCU's legal counsel.
• Prepare repossession files for all repossessions approved by the AVP Collections.
• Request, track and process all rebateable refunds from Indirect Auto Dealerships on charged-off auto loans as applicable.
• Reconcile VSI and Loan Payments in process general ledger account on a monthly basis.
• Submit, track, and process Gap claims on a daily or as needed basis.
• Submit, track, and process VSI Damage and Skip claims on a daily or as needed basis.
• Assist Collections Manager in preparation of monthly and quarterly reports.
• Provide adequate training to additional support staff as needed.
• Assist others in the Collections area as needed including general filing and administrative assistance.
• Prepare collection correspondence and follow through on such correspondence, to include copies, envelopes, certified mailing, filing, and related material.
• Perform other duties as required.

Qualifications

• Minimum of a high school diploma or equivalent.
• At least 2 years demonstrated successful related work experience. Collections/banking experience preferred.
• Demonstrated ability to manage multiple projects simultaneously with time management/organizational/multi-tasking skills.
• Familiarity with basic math concepts required.
• Must be able to focus and pay attention to detail when processing a high volume of work, occasionally work under pressure and have the ability to meet tight deadlines.
• Familiarity with PC's and basic office software such as MS Office.
• Must have the ability to learn new and changed procedures and methods for processing member transactions.
• Ability to maintain a high level of professionalism and excellent customer service skills, demeanor, appropriate business appearance, and demonstrated knowledge of Coastal1's products and services, policies, and procedures.
• Ability to maintain a positive and upbeat Credit union image.
• Ability to handle confidential information securely.
• Ability to work collaboratively across all levels and functions of Coastal1 to coordinate solutions.
• Ability to work independently and as a team member.
• Bi-lingual helpful

Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 120,000 members. Today, Coastal1 has 17 branches throughout RI, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), North Kingstown, North Providence, Pawtucket (4), Smithfield, Wakefield, and Warwick (2), along with a loan production office in Foxboro, MA.

We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve.

EOE/M/F/Vet/Disabled