Case Worker Job at The Salvation Army
The Salvation Army, an internationally recognized non-profit, faith-based organization, has a job opening for a Case Worker for Nassau County located in Fernandina Beach, Florida.
JOB SUMMARY:
Provides social service assistance to eligible clients in the following areas: food, clothing, hygiene, transportation and financial assistance; interviews clients to determine need and eligibility to receive services; conducts site inspections and visits; prepares accurate and complete client records; enters data into various tracking spreadsheets and compiles periodic reports on same; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures. Participates with Social Service Worker/Volunteer Coordinator and Program Director/Manager in ensuring smooth Center operations. Interacts with donors, partners, volunteers, clients and the general public, as necessary.
ESSENTIAL FUNCTIONS: This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this position description.
Interviews clients requesting financial assistance to determine client's eligibility based on program guidelines and restrictions; records client disposition and other pertinent information such as income, expenses, family and work history; completes client applications; photocopies pertinent documents such as income statements, utility bills, leases, etc.
Conducts site inspections and home visits at client homes, when required by grant contract.
Contacts utility organizations and landlords to arrange and process financial assistance. Produces check requests, vendor documents and sends to applicable parties upon approval.
Prepares, completes, and processes food, clothing, transportation and miscellaneous requests for eligible clients, directs clients to internal and external resources and agencies, when appropriate.
Prepares client records in a timely manner ensuring all information is accurate and up-to-date; obtains signatures of clients as needed; accurately enters client data into HMIS database and applicable spreadsheets; maintains up-to-date social service case history files on all clients; maintains the confidentiality of same.
Conducts, documents, and tracks required follow-up communication with clients to determine long-term outcome of assistance provided; prepares reports detailing same.
Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.
Answers telephone in a courteous and tactful manner; assists clients by providing accurate and complete information regarding the Social Service Program operations and/or services.
Attends Salvation Army and/or grant required or beneficial training classes, seminars, and meetings; maintains applicable certifications to ensure grant contract compliance.
Provides clients with food from pantry; receives and stocks or oversees the stocking of items donated for the pantry; serves clients visiting the Clothes Closet for clothing, hygiene, and household goods and/or assists volunteers serving in that function.
Serves as primary client contact and coordinator for seasonal programs including Camp Keystone, Smart Start Back to School Program, Thanksgiving Baskets, Senior Angel Tree program, etc.; makes client contact; receives and processes applications and ensures clients of these programs are served effectively.
OTHER RESPONSIBILITIES:
Types and files routine correspondence, documents, lists, reports, etc. on behalf of the Service Center Program Director/Manager.
Performs data entry functions and mail merges for donor thank you letters when requested by Program Director/Manager; prepares periodic internal center signage advertising special events for clients.
Assists in receiving incoming mail and preparing bank deposits.
Prepares and submits various reports for Area Command as requested by Program Director/Manager.
Ensures Service Center is maintained in neat and orderly manner.
Assists clients in accessing the Internet in order to file for food stamps, unemployment, or other social services benefits.
Serves as backup facilitator of the weekly lunchtime worship services for the community when requested.
Performs other related work as required.
MATERIALS AND EQUIPMENT USED:
Computer – MS Excel & MS Word Copier/Printer/Fax/Scanner
Calculator Salvation Army Vehicle
EDUCATION AND EXPERIENCE:
High school diploma or G.E.D.,
and
Two years’ experience working in a social or public service environment with experience assisting the public,
or
any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
LICENSES AND CERTIFICATIONS:
Valid State Driver’s License.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of general office practices and principles.
Knowledge of social service practices and principles.
Ability to determine client eligibility for program assistance based on specific program guidelines and restrictions.
Ability to interview clients in order to evaluate, serve and guide them toward success.
Ability to build and maintain effective working relationships with the Center team, partners, donors, clients and community agencies.
Ability to prepare accurate and complete client records, reports, and statistics.
Ability to become and remain certified to drive Salvation Army vehicle according to Salvation Army insurance requirements.
Ability to present a positive and professional image of The Salvation Army.
MENTAL AND PHYSICAL ABILITIES:
Ability to meet attendance requirements.
Ability to read, write, and communicate the English language.
Ability to perform mathematical calculations.
Ability to sort and file documents alphabetically and numerically.
Ability to operate various general office equipment including a telephone, computer, copier/printer/fax/scanner, and adding machine.
Ability to enter and manipulate data in MS Excel and other proprietary programs, as required by contract or standard operating procedure.
Ability to travel to various locations in order to conduct site inspections and home visits for clients and to participate in required training sessions, meetings, and conferences.
Ability to maintain self-motivation.
Ability to multitask, prioritize, and follow through despite frequent interruptions.
Ability to function in a hectic and busy environment serving individuals in crisis.
Ability to communicate respectfully, effectively, and compassionately with people of diverse social, economic, educational, emotional, physical, and mental health levels, experiencing a wide range of circumstances, needs, and goals.
Ability to remain calm, compassionate, patient, respectful, and loving to those served and who serve with us.
Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
WORKING CONDITIONS:
Work is performed in a busy, open community center where there are minimal physical discomforts associated with changes in weather. Clientele may not always be well groomed.
Additional Information
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
To apply, please select the “Apply Now” icon at the bottom of this posting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.
We appreciate your interest in employment opportunities with The Salvation Army!
Please Note :
stephenwilliam.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, stephenwilliam.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
JOB SUMMARY:
Provides social service assistance to eligible clients in the following areas: food, clothing, hygiene, transportation and financial assistance; interviews clients to determine need and eligibility to receive services; conducts site inspections and visits; prepares accurate and complete client records; enters data into various tracking spreadsheets and compiles periodic reports on same; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures. Participates with Social Service Worker/Volunteer Coordinator and Program Director/Manager in ensuring smooth Center operations. Interacts with donors, partners, volunteers, clients and the general public, as necessary.
ESSENTIAL FUNCTIONS: This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this position description.
Interviews clients requesting financial assistance to determine client's eligibility based on program guidelines and restrictions; records client disposition and other pertinent information such as income, expenses, family and work history; completes client applications; photocopies pertinent documents such as income statements, utility bills, leases, etc.
Conducts site inspections and home visits at client homes, when required by grant contract.
Contacts utility organizations and landlords to arrange and process financial assistance. Produces check requests, vendor documents and sends to applicable parties upon approval.
Prepares, completes, and processes food, clothing, transportation and miscellaneous requests for eligible clients, directs clients to internal and external resources and agencies, when appropriate.
Prepares client records in a timely manner ensuring all information is accurate and up-to-date; obtains signatures of clients as needed; accurately enters client data into HMIS database and applicable spreadsheets; maintains up-to-date social service case history files on all clients; maintains the confidentiality of same.
Conducts, documents, and tracks required follow-up communication with clients to determine long-term outcome of assistance provided; prepares reports detailing same.
Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.
Answers telephone in a courteous and tactful manner; assists clients by providing accurate and complete information regarding the Social Service Program operations and/or services.
Attends Salvation Army and/or grant required or beneficial training classes, seminars, and meetings; maintains applicable certifications to ensure grant contract compliance.
Provides clients with food from pantry; receives and stocks or oversees the stocking of items donated for the pantry; serves clients visiting the Clothes Closet for clothing, hygiene, and household goods and/or assists volunteers serving in that function.
Serves as primary client contact and coordinator for seasonal programs including Camp Keystone, Smart Start Back to School Program, Thanksgiving Baskets, Senior Angel Tree program, etc.; makes client contact; receives and processes applications and ensures clients of these programs are served effectively.
OTHER RESPONSIBILITIES:
Types and files routine correspondence, documents, lists, reports, etc. on behalf of the Service Center Program Director/Manager.
Performs data entry functions and mail merges for donor thank you letters when requested by Program Director/Manager; prepares periodic internal center signage advertising special events for clients.
Assists in receiving incoming mail and preparing bank deposits.
Prepares and submits various reports for Area Command as requested by Program Director/Manager.
Ensures Service Center is maintained in neat and orderly manner.
Assists clients in accessing the Internet in order to file for food stamps, unemployment, or other social services benefits.
Serves as backup facilitator of the weekly lunchtime worship services for the community when requested.
Performs other related work as required.
MATERIALS AND EQUIPMENT USED:
Computer – MS Excel & MS Word Copier/Printer/Fax/Scanner
Calculator Salvation Army Vehicle
EDUCATION AND EXPERIENCE:
High school diploma or G.E.D.,
and
Two years’ experience working in a social or public service environment with experience assisting the public,
or
any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
LICENSES AND CERTIFICATIONS:
Valid State Driver’s License.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of general office practices and principles.
Knowledge of social service practices and principles.
Ability to determine client eligibility for program assistance based on specific program guidelines and restrictions.
Ability to interview clients in order to evaluate, serve and guide them toward success.
Ability to build and maintain effective working relationships with the Center team, partners, donors, clients and community agencies.
Ability to prepare accurate and complete client records, reports, and statistics.
Ability to become and remain certified to drive Salvation Army vehicle according to Salvation Army insurance requirements.
Ability to present a positive and professional image of The Salvation Army.
MENTAL AND PHYSICAL ABILITIES:
Ability to meet attendance requirements.
Ability to read, write, and communicate the English language.
Ability to perform mathematical calculations.
Ability to sort and file documents alphabetically and numerically.
Ability to operate various general office equipment including a telephone, computer, copier/printer/fax/scanner, and adding machine.
Ability to enter and manipulate data in MS Excel and other proprietary programs, as required by contract or standard operating procedure.
Ability to travel to various locations in order to conduct site inspections and home visits for clients and to participate in required training sessions, meetings, and conferences.
Ability to maintain self-motivation.
Ability to multitask, prioritize, and follow through despite frequent interruptions.
Ability to function in a hectic and busy environment serving individuals in crisis.
Ability to communicate respectfully, effectively, and compassionately with people of diverse social, economic, educational, emotional, physical, and mental health levels, experiencing a wide range of circumstances, needs, and goals.
Ability to remain calm, compassionate, patient, respectful, and loving to those served and who serve with us.
Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
WORKING CONDITIONS:
Work is performed in a busy, open community center where there are minimal physical discomforts associated with changes in weather. Clientele may not always be well groomed.
Additional Information
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
To apply, please select the “Apply Now” icon at the bottom of this posting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.
We appreciate your interest in employment opportunities with The Salvation Army!
Please Note :
stephenwilliam.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, stephenwilliam.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.