Breakdown Coordinator

Formed in 1924, Cowan Systems enjoys a history of excellence and quality in the transportation business. Due to continued growth, Cowan Systems, LLC has a Breakdown Coordinator position available at our Halethorpe MD terminal.

Cowan Systems, LLC is a National truckload carrier specializing in providing high-quality dedicated fleet services for companies requiring first-rate performance. Cowan Systems offers dedicated fleet services that provide a customized transportation package designed to meet the specific needs of the shipper; such as specialized equipment, strict timetables, and custom reporting. Cowan Logistics sources the optimal method of transporting our customer's freight as efficiently as possible while maintaining unprecedented service and reliability. Cowan Systems is the premier single-source provider for warehousing and distribution needs in the Northeast and Mid-Atlantic areas. Our 100% supply chain solution includes local and long-haul trucking in and out of Cowan facilities.

Shift:

Tuesday- Saturday 8am-5pm

Responsibilities:

• Maintain records of equipment, maintenance status, and location related to various terminals/operations
• Support the processing of vendor invoicing to accounts payable related to equipment maintenance
• Breakdown handling response and appropriate communication of information to all required parties
• Review and track maintenance documents to determine repair trends and repeat equipment failures
• Follow up with vendors on maintenance status and communicate status to Headquarters
• Maintain knowledge of all trucking regulations
• Review inquiries for potential warranty claims
• Responsible for all licensing issues on equipment, including both new units and renewals
• Support record keeping of inspection documents on all equipment
• Assist in managing all drivers within the fleet and hold them accountable for following inspection, preventative maintenance, & emergency breakdown procedures and guidelines.
• Coordinating / Issue POs for inspections, repairs, and tires upon arrival per policies and procedures.
• Completing regularly scheduled equipment inspections and holding drivers accountable for following the Cowan policy and procedures for unreported damage, accident reports, and claim issues.
• Analyze and coach drivers to be more efficient through performance monitoring (Cruise Control/MPGs/Over Rev/Idle)

Requirements:

• Warranty Administration, Dealership, or Heavy Duty Truck experience is a PLUS.
• Experience using TMT (Transportation software) is a PLUS
• Three plus years of experience working in the Trucking, Fleet Management, Warranty, or Dealership industry
• Tag & title experience is preferred
• Self-motivated, hardworking, and reliable individual
• Proficient using the computer and MS Office (Word, Excel, Outlook)
• Effective communication and organizational skills
• Ability to build and maintain relationships
• Customer service-oriented.
• Truck/Trailer maintenance knowledge is a plus.

Outstanding Benefits:

• Full benefits - Medical, Vision, and Dental
• Life, Short, and Long Term Disability
• PTO (sick and vacation) & 401K

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