Assistant Branch Manager Job at Abington Bank
PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:
Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.
Superior Service Quality
- Effectively utilize decision making skills, within established authorization guidelines, to support valuable customer retention.
- Recognize and pursue opportunities to enhance relationships, products, services, practices, and the organization’s competitive position within the market place.
- Promote collaboration and communication with all other departments to achieve customer and employee satisfaction.
- Project a positive tone of appreciation for the contributions of other departments’ team members.
- Participate in community networking opportunities and may occasionally visit potential and existing business clients to foster new relationships or deepen existing relationships.
Lending
- Interview and take applications for all consumer and home equity loans/lines (where applicable). May close consumer and home equity loans/lines.
- Refer mortgages and refinances to branch’s Mortgage Originator, but may also assist customers in entering online mortgage applications in absence of Mortgage Originator.
- Maintain a strong knowledge of our consumer and home equity products (where applicable), regulations, and processes.
Leadership and People Management
- Participate in the hiring process.
- Assist in coaching the entire branch team.
EDUCATION AND EXPERIENCE:
- Associates degree or similar course work/training
- Minimum of 2 years customer service experience/sales experience
- Minimum of 2 years supervisory experience
- Prior Assistant Branch Manager experience is a plus
- Fluency in a second language is a plus
- Computer skills required
- Knowledge of Microsoft products a plus
An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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